FAQs
How can I contact Sydney Room Coffee?
You can email us at support@sydneyroomcoffee.com our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Sydney, Australia .
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-7 days to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
How do I return an item?
Please contact us at info@sydneyroomcoffee.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Lion’s Mane Mushroom for Cognitive Functions
Scientists speculate that various chemical compounds, including hericenones, in the mushroom have multiple effects on the brain's neural networks and improve cognitive functions.
Cordyceps for Male Reproduction
Cordyceps Sinensis has various biological and pharmacological functions, and it has been claimed as a tonic supplement for sexual and reproductive dysfunctions for a long time in oriental society.
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Turkey Tail Mushroom
Turkey Tail is rich in two polysaccharides, PSK (Polysaccharide K) and PSP (Polysaccharide Peptide), which have been shown to stimulate the immune system. PSK, in particular, has been studied for its potential to enhance the immune response by promoting the activity of natural killer cells, which help fight infections and cancer cells.
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Maitake and Blood Sugar
Maitake is known for its active compound D-fraction, which has been found to help regulate blood sugar levels by enhancing insulin sensitivity. This makes it particularly beneficial for people managing blood sugar issues or metabolic syndrome.
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Heart Health with Shiitake
Shiitake mushrooms contain eritadenine, a compound that has been shown to lower cholesterol levels and support cardiovascular health. They also contain beta-glucans, which can help reduce the risk of heart disease by improving lipid profiles.
Reishi for Anti-Cancer Activity
Evidence from in vitro and in vivo studies has demonstrated that reishi possesses potential anticancer activity through immunomodulatory, anti-proliferative, pro-apoptotic, anti-metastatic, and anti-angiogenic effects.
Chaga for Antiviral Activity
One of the potential candidates against the SARS-CoV-2 virus may be Inonotus obliquus (IO), also known as Chaga mushroom.